Luckin Coffee

1. About the Luckin Coffee mobile app

Where can I download the Luckin Coffee mobile app?

Visit the App Store or Google Play store on your mobile phone and search for Luckin Coffee. Install & sign up to get your first drink at only $0.99!

How do I place an order on the Luckin Coffee mobile app?

Simply sign up for an account with your mobile number and head on to Menu to pick a drink and check out with your preferred online payment mode.

2. Promotions

How do I get more $0.99 vouchers after the first one?

You can enjoy more $0.99 drinks by referring your friends and family through our Double the Fun program. Share your referral link with your friends and after they have signed up and placed their first order, you will receive a $0.99 reward!

Why didn't I receive the $0.99 voucher reward after referring my friend(s)?

Please ensure that your friend or family member clicked on your referral link to sign up and placed their first drink order. If they have missed out on either of these two steps, the referral would be incomplete and you would not be able to receive the reward voucher.

Where can I get more Luckin Coffee vouchers?

We encourage our customers to join our WhatsApp group & subscribe to our SMS marketing messages to receive subscriber-only vouchers. Aside from that, you can claim your exclusive vouchers in-app corresponding to your current membership tier as a valued Luckin Coffee Member.

3. Product and Ordering

Is Luckin Coffee halal-certified?

Luckin Coffee is not a halal-certified eatery.

Does Luckin Coffee accept cash?

Luckin Coffee does not accept cash as a form of payment. Payment should be through the Luckin Coffee mobile app where a range of digital payment options are available.

Which Luckin Coffee outlet can I collect my beverage at?

If you have permitted the Luckin Coffee mobile app to use your location, the app will direct you to the nearest outlet. Otherwise, you may select the outlet where you would like to pick the beverage up from the drop-down options.

Does Luckin Coffee offer delivery services?

Yes, we do! We're available for delivery on GrabFood, order here.

4. Luckin Coffee Membership Program:

Is there a Luckin Coffee membership program? If so, how do I join as a member?

Yes, we do! Users automatically enroll as a Luckin Coffee member upon signing up. Find out more about our membership program in-app.

Being a member of Luckin Coffee, what benefits do I have?

You get to enjoy free drinks, more vouchers, birthday perks and so much more! Check out the full benefits in-app on the Membership Benefits page. Membership Terms

5. Privacy issues: How to exercise your data subject rights under PDPA

This FAQ provides some general information on how to contact Luckin Coffee in order to exercise your data subject rights under the Personal Data Protection Act 2012. If you have any general questions about privacy or data protection at Luckin Coffee, you can send us an email (privacy@luckincoffee.com).

Account deletion: How to delete your account?

You can delete your account by following the steps below:

a. Log in to Luckin App, tap on "Account" and then tap on the Settings icon on the top right.

b. Once you are in "Settings", tap "General Settings".

c. Once you are in "General Settings", tap "Delete Account".

d. Follow the instructions to delete your account.

Deleting your account will result in the permanent closure of your Luckin account that can't be reversed. Once your account deletion request has been processed, your personal information will be permanently deleted (except for certain information that we may retain, as outlined in our Privacy Policy). This means that you'll not be able to use the Luckin App and purchase our drinks through the App and if you decide to use Luckin App again in the future, you'll need to set up a new account.

Opting out from marketing communications

Exercising your right to opt out from receiving SMS messages, notifications, or marketing emails.You can change your marketing preferences at any time by logging in to your account and following these steps:

a. Log in to Luckin App, tap on "Account" and then tap on the Settings icon on the top right.

b. Once you are in "Settings", tap on "General Settings".

c. Once you are in "General Settings", turn off "Marketing Message". Please ensure that the button on the right of "Marketing Message" is greyed out.

Kindly note that the efforts above will opt you out of receiving future direct marketing messages from us via SMS, push notification or email, but you may still receive such messages from other channels such as WhatsApp if you had added yourself into certain groups or initiated 1:1 chats with us. You can remove yourself from such groups or chats.

Withdrawal of consent

How to withdraw your consent to Luckin's processing of your personal data for certain specific purposes.You may exercise your rights by deleting your Luckin account as outlined above or by sending us an email (privacy@luckincoffee.com).

Deletion of personal data

Unfortunately, we do not and are not required under the Personal Data Protection Act 2012 to support requests to delete personal data for the moment, and please let us know if there are other needs that we can help you with. You can read more about how we use your personal information in our Privacy Policy.

Personal information corrections: How to correct information Luckin has about you?

You have the right to ensure certain personal data is accurate and up-to-date. You can edit profile information within the Account page on Luckin App. You may contact us via email at privacy@luckincoffee.com or call us at +65-97731466.

6. Contact Us

I have a business-related inquiry. Who can I reach out to?

If you'd like to get in touch with us for collaborations, partnerships, media queries and leasing opportunities, you may contact marketing@luckincoffee.com.

I'd like to join the team. How do I apply for a position at Luckin Coffee?

For career opportunities and openings, kindly write in to hr@luckincoffee.com to find out more.

I have a complaint/feedback. Who do I write to?

We value our customers' feedback. You may direct any complaints or feedback to customer.service@luckincoffee.com.